All sales are final on ALL items.
We strive for excellence in customer service and quality products. Each item is inspected before it leaves our studio. However, we realize that sometimes things happen.
If you receive a defective item, you may exchange it, if it is in stock, or receive a store credit. You must initiate the process within seven (7) days of receipt. You will have an additional seven (7) days for us to receive the item back. After 14 days from the point of delivery, no exchanges or store credits shall be considered or accepted.
Purchases made from a gift certificate will be refunded by an online store credit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
IF AN ITEM IS RETURNED WITHOUT PRIOR AUTHORIZATION, THERE WILL BE AN AUTOMATIC $20 RESTOCKING FEE DEDUCTED FROM THE 'STORE CREDIT' YOU WOULD BE ENTITLED TO.
Buyer is responsible for contacting firstname.lastname@example.org to initiate return process. Buyer is responsible for all shipping costs.
Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Ship items to: 14416 Lake Crossing Drive, Charlotte, NC 28278
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.